Fitness First Australia signs with Clubware and Debitsuccess to enhance their membership experience post-COVID

Asia Pacific’s leading health and wellness group, Fitness and Lifestyle Group (FLG) has today selected leading fitness management software and integrated payments provider, Transaction Services Group (TSG) as its exclusive partner for four key brands in Australia and New Zealand.
  • Fitness and Lifestyle Group inks exclusive deal with Transaction Services Group for its Fitness First, Zap, Goodlife and Jetts NZ fitness brands.
  • Partnership to see Fitness First Australia leverage Clubware management software and Debitsuccess payment solutions for the first time, across +70 sites and 200,000 customers.
  • Goodlife, Jetts NZ and Zap gyms across Australia and New Zealand will also continue to use Clubware and Debitsuccess to deliver a superior membership experience to customers.

[Sydney/Melbourne] – Asia Pacific’s leading health and wellness group, Fitness and Lifestyle Group (FLG) has today selected leading fitness management software and integrated payments provider, Transaction Services Group (TSG) as its exclusive partner for four key brands in Australia and New Zealand. In a new four-year deal, the partnership will see FLG consolidate its software and payments vendors, using TSG’s all-in-one solution set to remove the burden of administration for its gyms; increase footfall following COVID-19; and enhance the membership experience.

This partnership brings together two giants in the fitness sector. With its Fitness First, Goodlife, Jetts NZ and Zap brands, FLG is one of the largest providers of health and wellness in Asia-Pacific, with over 510 health clubs serving 825,000 members every day. In parallel, TSG has pioneered integrated payments, management software, and innovative value-added solutions for gyms and health clubs since 1990, having grown to become the market leader in both Australia and New Zealand, now serving over 5,000 clients. 

FLG selected Debitsuccess and Clubware for its Goodlife and Zap brands to support its business in both optimising memberships and managing operations in 2004 and 2018, respectively. Realising both operational efficiencies and demonstrable revenue results, FLG also enlisted Debitsuccess and Clubware to support +50 Jetts gyms in New Zealand earlier this year. Fitness First Australia will be the next FLG brand to leverage TSG’s value-added, and managed services across its +70 sites in 2021.    

With a state-of-the-art contact centre, supported by +100 in-region employees, the deal will see TSG manage all billing related queries for Goodlife, Jetts NZ, Zap and now Fitness First gyms – freeing up the gyms to spend more time running their business. 

Alongside payments and billing support, Clubware’s highly configurable management software and reporting analytics allows these FLG brands to proactively manage gym capacity and class sizes; facilitate in-app and online bookings; and continue to engage, motivate, and retain members.

CEO of TSG Health and Fitness, Davin Miller, says Debitsuccess and Clubware are transforming the fitness industry with intuitive software, payments solutions and value-added services designed to meet all the current and future needs of gyms and health clubs. “In these challenging times, gyms need an all-in-one solution that allows them to focus on doing what they love, making a meaningful, positive impact on their customers’ health and wellbeing. COVID-19 has brought added complexity to the fitness industry, as gyms strive to maintain new safety and capacity management requirements, adapt to digital fitness services, offer flexible memberships – all while motivating members. FLG has trusted us to deliver a premium membership managed service for Goodlife, Jetts NZ, and Zap for many years, and we’re proud to now be doing the same for Fitness First.”

“We are pleased to be expanding our use of TSG payments and software solutions across our network in both Australia and New Zealand.” said Greg Oliver, CEO of Fitness & Lifestyle Group and the newest board member of Fitness Australia. “The unique combination of Debitsuccess and Clubware allows FLG to streamline back of house processes and leverage tangible value-added payment insights for optimising the membership experience for all customers.” 

Fitness First is set to go live with TSG’s Clubware and Debitsuccess solutions in Q1 2021. Fitness First, Goodlife, Jetts NZ and Zap will also upgrade their existing management software to the new cloud-based, SaaS version of Clubware later in the year. 

About TSG Health and Fitness

TSG is a leading global provider of software and integrated payments for the health and fitness, boutique and early education markets. Our innovative solutions help fitness clubs; boutique studios; leisure, childcare and early education centres; and insurance, healthcare, sport and entertainment providers manage their operations, attract and retain members, and optimize their payments. 
TSG Health and Fitness serves many of the largest and most well-known gyms and leisure centres in Australia and New Zealand through its Clubware, Links, Debitsuccess and PaySmart brands. A leader in both markets, TSG collects over $5B in annual payments for its clients globally.
For more information visit https://www.transactionservices.global/

About Fitness & Lifestyle Group

Fitness & Lifestyle Group is Asia Pacific’s leading health & wellness group, with headquarters in Australia and regional offices across South East & East Asia. Fitness & Lifestyle Group exists to make a meaningful, positive impact in people’s lives through innovative and diversified health and wellness offerings across physical and digital platforms.

Fitness & Lifestyle Group's portfolio of globally recognised brands includes Fitness First Australia, Goodlife Health Clubs Australia, Barry's Bootcamp Asia-Pacific, Jetts Fitness, California Fitness & Yoga, California Centuryon, Yoga Plus, UFC Gym and ERI International Clinic and Zap Fitness. With over 470 locations across Australia, New Zealand and South-East Asia, we help over 900,000 members live healthier and more active lives.

In addition to its physical health clubs, FLG Media is also a global leader in on-demand digital health and fitness programs via its Loup business. For more information visit https://www.fitlg.com/