Value-Added Services

Value-Added Services to Retain Members and Maximise Revenue

At TSG, we act as an extension of your team providing a comprehensive suite of member retention and support services. This allows you to focus on increasing revenue and consolidates the number of platforms, partners and providers you work with.

Drive Superior Operating Performance to Your Business

Go beyond processing membership payments with extra services that maximise your business potential

Proven Processes

Our Member Services team handles administrative work so you can focus on the experience for your members

Automated Follow-Up

Collect more from your members with our proven processes on missed or failed payments

Member-Centric Solutions

We act quickly, offering flexible, friendly options with the main goal of collecting payments while retaining your members
Recovery and Retention

We quickly implement rigorous, automated processes to follow-up on missed or failed member payments, including intricate touchpoints to the member, all handled by our experienced team.

  • Flexible payment plans can be negotiated to keep your members and maximise your revenue
  • Payment collection rates are improved with our multi-channel process including email and SMS follow ups with a link for quick payment access

Online Joining

Enable members to signup anytime, anywhere, on any device with a seamless experience that is fully PCI DSS compliant.

  • Run a paperless club with digital signup forms and Direct Debit Mandates, streamlining back office processes and increasing data accuracy
  • Collect payment straight away with the option to take an initial card payment, increasing your overall revenue
  • Drive signups with limited time promotional offers 
  • Provide one-off or ongoing added extras to drive incremental revenue

Member Services

Our dedicated, specialised team responds to member needs, offering flexible options to drive member satisfaction. This Member Services team handles all payment related queries and changes your members may have. 

  • Multi-lingual Member Service team support includes:
    • Changes to personal billing details
    • Suspension or freeze requests
    • Contract term inquiries
    • Cancellation requests
    • Payment date adjustments

 

Get Started Today!

Learn more about what we can do for your business.